Reading
Questions
1
Reading 2/2:
D. Customer satisfaction
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2) How does Amazon stand out as a customer-centric company?
A. Extensive brick-and-mortar presence
B. Data-driven recommendations C. Rapid global expansion
D. Low pricing strategies
3) Why is positive online interaction essential for customer-centric businesses?
A. It boosts stock prices
B. It reduces customer complaints
C. It enhances fame and reliability
D. It increases employee morale
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4) What are the potential benefits of a customer-centric approach for businesses?
A. Higher costs and lower profits
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B. Decreased market adaptability C. Increased lifetime revenue
D. Lower customer retention rates
5) To become customer-centric, what must businesses invest in?
A. Legal services
B. Employee training C. Traditional advertising
D. Expensive marketing campaigns
6) How do customer-centric companies build long-lasting relationships with customers?
A. Through personalized communication
B. With aggressive marketing campaigns C. By reducing customer interactions
D. By offering discounts
7) Who should enhance the customer-centric culture within the companies?
A. The managers B. The employees
C. The members D. The customers
A Greater competition
8) What is the outlook for businesses that do not embrace customer-centricity?
