Reading
Questions
Reading 2/2:
A. iigner costs and lower proOnts
B. Decreased market adaptability C. Increased lifetime revenue
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D. Lower customer retention rates
5) To become customer-centric, what must businesses invest in?
A. Legal services
B. Employee training
C. Traditional advertising
D. Expensive marketing campaigns
6) How do customer-centric companies build long-lasting relationships with customers?
A. Through personalized communication
B. With aggressive marketing campaigns
C. By reducing customer interactions
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D. By offering discounts
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7) Who should enhance the customer-centric culture within the companies?
A. The managers B. The employees
C. The members
D. The customers
8) What is the outlook for businesses that do not embrace customer-centricity?
A. Greater competition
B. Increased market share
C. Sustainable growth
D. Increased customer loyalty
