such as holiday sales or special promotions. Pages, especially those involving transactions, must
load quickly on both desktop and mobile devices, and the system must optimize performance
across different internet speeds.
From the business side, administrators and travel partners should be able to manage their
inventory, pricing, and promotions. The software must also generate reports and analytics to
help businesses monitor bookings, revenue, and customer behavior. The OTBS system must
support for the following key processes:
1. Searching for Travel Services
A customer begins their journey by visiting the online booking platform. They input
their preferences, such as travel destination, departure city, travel dates, number of
travelers, and service type (flight, hotel, car rental). The system connects with external
providers to fetch available options in real time, then displays them in a clear and
comparable format. Customers can filter results by price, rating, amenities, or airline to
find the best option.
2. Booking and Payment
Once a customer selects their preferred service, the booking process begins. The system
presents detailed information: pricing, terms, cancellation policies, and optional add-ons
(extra luggage, travel insurance, room upgrades). The customer provides their personal
details, confirms their booking, and selects a payment method. The system securely
processes the payment, issues an electronic confirmation, and sends a booking receipt by
email or mobile notification.
3. Managing Bookings
Customers may later log in to review their reservations. They can update passenger
details, request modifications (such as changing travel dates), or cancel their bookings.
