Reading Matching
Read the descriptions of Company A, B, C, and D. Match each sentence describing
different management (1-9) with the correct company (A, B, C, or D).
Company A
We are ahead of our competitors because every year we invite our customers to our main
office to talk about what they expect over the next five years. Around 100 employees and
suppliers also join the meeting. At the meeting, we show our five-year plan, which includes
things like service, quality, and on-time delivery. Everyone can give feedback on these
plans. The feedback we get is added to our long-term strategy, and we share this with
every worker in the company. We call this system "management by planning". This shared
plan helps all parts of the business move in the same direction and work toward the same
goals.
Company B
To improve customer satisfaction, we must look at the whole business system. There is no
simple solution. Everything in the business is connected. If we want to make our customers
happy, we need good production processes. For good production, we need a
well-organized warehouse. That depends on having a strong system to manage our needs
and also having good suppliers. One thing affects another. Because of this, we check
every part of our process carefully. Each part must work well, or the rest of the system will
not run smoothly.
Company C
In our company, workers play an active role in making customers happy. They help decide
how their work will be measured. For example, they may choose to be measured on how
fast they answer calls or how well they talk to customers. They often receive feedback
about their work. They use this feedback to understand when they need more training or
when the company needs to change something. They are also asked to watch what our
competitors are doing and to learn from them. This process helps employees take
responsibility for doing better and allows the company to plan for improvement.
Company D
Our top managers often study the products and services of our competitors to see what
they are doing. They also compare our business with other successful companies. This
makes us try harder and move faster. However, when we want new ideas, we often look
outside our own industry. For example, we might look at businesses in different areas to
see what they do best. We've already learned from our own field, so now we look outside
to find fresh and useful ideas.
1. Managers analyze competitors to stay competitive and improve
2. Staff actively participate in setting the standards for measuring their performance.
3. The company discusses future plans with with internal and external stakeholders.
4. Employees learn from competitors to improve their performance.
5. The company seeks new ideas from outside its industry
6. Staff determine the timing of the training they need based on feedback.
7. A change in one part of the business impacts other areas.
8. All employees know about the company's future plans.
9. Customer satisfaction depends on the smooth coordination of all business operations.
Number(1,2,3...)
Letter (A, B, ACD....)
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