Depending on provider policies, the system calculates refund amounts or change fees
automatically and processes them accordingly.
4. Partner and Inventory Management
Travel partners (airlines, hotels, agencies) log in to their dedicated portal. Here, they can
update availability, adjust prices, add promotional offers, and review booking statistics.
The system ensures real-time synchronization so that customers always see the latest
information.
5. Customer Support and Assistance
If a customer encounters issues such as failed payments, booking errors, or special
requests they can reach out through integrated chat, email, or call support. The support
team uses the system to quickly retrieve customer records, track interactions, and resolve
issues efficiently.
6. Analytics and Reporting
Business managers access dashboards that provide insights into sales trends, seasonal
booking patterns, and customer demographics. These analytics support decision-making,
such as designing promotional campaigns, adjusting pricing strategies, or partnering
with new providers.
The OTBS is a new development system that FU has not had a similar system before,
so there may be many changes during the development process. With the experienced
resources of the ST's IT department, the ST's leaders intend that the project will be
undertaken by the IT department and the development team participating in the project
will include 3-4 extensive experience and skills developers. In addition, other departments
commit to sending employees to join the project team to support project completion with
high quality.
ST leadership expects the first version of the system to be put into use within 2 months
and the project needs to be completely completed within 8 months.
It is assumed that you are assigned to implement this project, you should read carefully
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