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Reading 2/2:
Listen to a business study lecturer giving a talk about conflict at work. Choose the correct answer for each question below.
1) What does the speaker mean by "conflict in the workplace"?
A. Serious violence between workers
B. Small quarrels and aggression
C. Disagreements that always involve bullying
D. Manager-worker disputes
2) What often causes workplace conflict?
A. Misunderstandings about company rules
B. Different working styles
C. Superiority over others
D. Competitions for promotion
3) Why might one worker dislike another?
A. They compete for the same tasks.
B. Their personalities clash.
C. They come from different cultural backgrounds.
D. One of them works harder than the other.
4) What are "structural" conflicts in a company?
A. Individuals favor their own team over the whole company.
B. Conflicts arise when an employee get promoted.
C. There are arguments between departments about work schedules.
D. Employees in a sales departments hit their sales target monthly.
5) What effect can workplace conflict have on victims?
A. They might work harder to avoid criticism and disagreement.
B. It is highly likely that they resign immediately.
C. It could cause stress leading to long-term work absences
D. They may develop a positive attitude toward challenges.
6) What two contrasting qualities are often seen in CEOS?
A. Optimism about reaching targets, paired with stress over the pressure
B. Strong confidence in achieving big goals, and anxiety about failure
C. High ambition to succeed, balanced with acceptance of possible failure
D. Determination to achieve results, alongside fear of losing authority
FUO major conflicts occur within a company?
When departments operate independently
