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D. 25% of the old management positions.
3) What approach did SAH management believe would improve the labor cost structure?
A. Focusing on customer service improvements B. Increasing the number of management levels
C. Reducing the number of available positions
D. Cutting staff salaries
4) Categories A, B, and C were used to select...
A. department heads B. new teams
C. new managers
D. front office staff
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5) The high costs of running AHI's hotels are related to their...
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A. management
B. size
C. policies D. staff
6) The total number of jobs advertised at the SAH was
A. 280
B. 70
C. 170 D. 120
7) What was the prime objective of the benchmarking process at SAH?
A. Analyzing guest feedback
B. Assessing financial efficiency C. Evaluating employee performance
D. Comparing service delivery processes
8) The SAH's approach to the organizational structure required changing practices in....
A. hiring staff B. firing staff
C. industrial relations
D. marketing
FUOn the exem
