ENM401_-_FA_2023_-_FEB5_-_L_1285.webp
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ENM401_-_FA_2023_-_FEB5_-_L_1285.webp

quality.
2. The result you get from your complaint can either bring you more frustration or 3. In order to get a good result,is of the utmost importance.
4. Since customer service officers may feel tired dealing with lots of people every day, being nice to them can help their days.
5. Though you may encounter try to keep your politeness and professionalism.
6. When sharing your problem, you should not become emotional or the situation.
7. When communicating your frustration, it is better to state the feeling instead of it.
8. If you already have a solution in mind.it explicitly.
9. In case you cannot come up with any solutions in advance, let the company
10. When you you request to talk to someone at a higher position.
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ENM401
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