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Reading 2/2:
4) What can be inferred from the second paragraph?
A. The more features a product has, the better experience it can bring to customers.
B. Competing brands try to create better customer experience by offering multiple models of a product.
C. Good customer experience can only be derived from good customer service.
D. Even the impression a customer has before using a product can help improve their experience.
5) How is the packaging of Apple's iPod described in the passage?
A. utilitarian and unremarkable
B. ornate and luxurious
C. simple and minimalist
D. environmentally unfriendly
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6) What does the word OVERARCHING in the second paragraph mean?
A. secondary
B. indirect C. critical
D. emergent
7) According to the passage, how is BMW's approach to customer experience illustrated?
A. They rely on catchy slogans rather than practical features.
B. They integrate their value into every aspect of their products.C. They focus on service quality rather than product designs.
D. They prioritize features over driving experience.
8) How does the passage describe the importance of service quality for FedEx?
A. It is the main focus of the company to satisfy customers.B. It is as crucial as the company's on-time delivery commitment.
C. It is irrelevant in comparison to marketing efforts.D. It is considered secondary to the core offering.
9) What is important for a business-to-business (B2B) company in providing a positive experience to its customers?
A. providing a wide range of services
B. solving their business problems effectively
C. offering them services at the lowest prices
D. focusing solely on delivery services
10) Which of the following can be the best title for the passage?
A. The Insignificance of Customer Service in Business R Enhancing Customer Experience across Industries
