Reading 1/1:
Listen TWICE and choose the correct answer.
1) What organization does the man dial?
A. the company's human resources department
B. the tour agency's customer service C. the airport's complaints department
D. the hotel's front office department
2) What is the man's address's postcode?
A. It's 754688.
B. It's 33 Hillcrest Road.
C. It's 798662
D. It's AL698GQ.
3) What is the man complaining about in regards to the flight?
A. the extra legroom
B. the seat
C. the air-condition
D. the punctuality
4) What does the man think about the on-board meals?
A. It's inexpensive.
B. The food is delicious.
C. It is not enough to eat.
D. The price is reasonable.
5) What does the man think of the staff's service?
A. getting unsatisfied
B. long wait
C. being helpless
D. bad attitude
6) Why did the man find the security process most satisfying?
A. because it moves quickly
B. because it's comfortable
C. because it looks very new
D. because it helps him relieve stress
A. the air conditioner
7) V fly) g service enabled the man to ignore the other poor qualities of the service?
