(Choose 1 answer)
"Monitoring of customer satisfaction" in the context of food service operation is defined as:
A. The existing and future consumer needs and the potential market being served by the operation
B. Regular checking on the extent to which the operation is meeting customer needs and achieving customer satisfaction
C. Guiding the choice of the operational methods that are used.
D. Using efficient food production and food and beverage service methods to support the requirements of the customer service specification
