(Choose 1 answer)
All of the marketing tactics listed below can be used marketing and upselling. EXCEPT answer)
(choose 1
A. During a guest's stay at the hotel, the receptionist can kindly inquire on their experience.
B. If a guest complains, promise them that you will address their concerns and do nothing.
C. A feedback/guest remarks card may be handed to guests to fill out.
D. Thank the customer for choosing to stay at the hotel.
(12
