(Choose 1 answer)
When handling guest complaints, "Caring about the customer's feelings" mean: (1 correct answer)
A. You can discuss to the customer that their complaint was correct or incorrect. You should make them understand clearly.
B. Customers who have complained about service should not be ignored by the front desk.
C. Be cool and laugh when guest complain, pretend nothing happen and guest will be happy again.
D. Follow the golden rule: "Silence is gold".
Exit 20
