H
Multiple choices 48/60
(Choose 1 answer)
Several years ago, I had to make a last minute trip to Europe.
When I opened my passport, I realized that my passport expired in less than 90 days, and that wasn't good enough to get me into Europe. I had to renew my passport, and I had to do it within just a few days. Thankfully,I logged in to the US Passport Administration's website, and I found that we had a passport office here in Minneapolis where I live. I was able to make an appointment via an automated phone system, go down to the passport office the next day, and I had my passport in hand by the end of the next day.
A. a highly automated business process
The above case study was an example of
?
B. the description about how to get a passport
C. the definition of what is a business process
D. the definition of what is a use-case
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