(10
(Choose 1 answer)
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The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.
A. Insufficient information exists on which to decide.
B. The null hypothesis is rejected.
C. The null hypothesis is not rejected.
t-Test: Two-Sample Assuming Unequal Variances
Hotel 1
2.214
2.951657
20
0
Mean
Variance
Observations
Hypothesized Mean
Difference
df
t Stat
38
0.354386
0.362504
P(T<=t) one-tail t Critical one-tail
1.685953
P(T<=t) two-tail
0.725009
Critical toil
Hotel 2
2.0115
3.57855
20
2024204
