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Answer (Choose 1 answer)
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The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output for significance level 0.05 from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.
A. -2.0244 and 2.0244
B. 2.0244
C. 1.6860
D. -1.6860 and 1.6860
t-Test: Two-Sample Assuming Unequal Variances
Hotel 1
2.214
Mean
Variance
Observations
Hypothesized Mean
Difference
df
t Stat
P(T<=t) one-tail
t Critical one-tail
Hotel 2
2.0115
3.57855
20
2.951657
20
0
38
0.354386
0.362504
1.685953
