Multiple choices 13/50
Answer (Choose 1 answer)
A. Give negative word of mouth.
B. Do nothing.
C. Vent their anger on the service equipment.
D. Complain to the service firm.
Next
E. Take legal action.
Which of the following is NOT one of the options customers take when they are dissatisfied v encounter?
1
2
3
4
5
6
7
8
9
10 11
12
13
14
15
16 17
18
19
20
21
22
23
24
25
26
27 28
29
30
31
32
33
34
35
36
37
38 39 40
41
42 43
44
45
46
47
48
49 50
Exll
