Multiple choices 29/50
Answer (Choose 1 answer)
A. let customers know how long they are expected to wait
B. keep customers occupied while waiting
C. provide the customers with no explanation for the wait
D. encourage group waits
Next
E. make customers feel comfortable during waits
All of the following are ways to make waits more bearable EXCEPT
1
2
3
4
5
6
7
8
9
10 11
12
13 14
15
16 17
18 19
20
21
22 23 24
25
26 27 28
29
30
31
32
33
34
35
36 37
38 39 40
41
42
43
44
45
46
47
48
49 50
Exll
