Multiple choices 38/50
Answer (Choose 1 answer)
A. Disatisfactory service encounter
B. Core service failures
C. Inconvenience in term of time, location or delays
D. Poor response to service failure
Next
E. High, deceptive or unfair pricing
According to Susan Keveaney research, the reason that cause the largest propotion of customers to another service provider is
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Exll
