Kizspy | Question: 31 (Choose 1 answer)
Emotional labor is when employees
A. find it hard to be emotional because they are too overworked
B. have a gap between what they feel inside, and what management expects them to display to their customers
C. have to keep their emotions under control at the work place
D. feel happy all the time because they enjoy their jobs
E. are emotionally stressed by all the demands of their jobs
