Kizspy | Question: 37
(Choose 1 answer)
According to the wheel of loyalty, which one is not a way of creating loyalty bonds?
A. Deepening the relationship by bundling and/or cross-selling services
B. Encouraging loyalty through financial rewards
C. Giving intangible rewards including special recognition and appreciation
D. Reducing switching costs to increase churn drivers
E. Building higher levels of customization bonds
