(46)
(Choose 1 answer)
The first step in developing a service blueprint is
A. to reach a consensus on which activities are more important than others
B. to identify all the key activities involved in creating and delivering the service
C. to identify the links between a set of alternative service possibilities
D. to identify the key employees who will be enacting the service blueprint
E. to identify the key customers who will be participating in the service
Exll
