(Choose 1 answer)
Customers being turned away or having to wait is an implication of which aspect of services?
A. People may be a part of the service experience.
B. Intangible elements usually dominate value creation.
C. Services are often difficult to visualize and understand.
D. Customers may be involved in co-production.
E. Most services cannot be inventoried.
vant fini
ExQ: 13
