Kizspy Question: 6
(Choose 1 answer)
FLUSTERI LOW LOW
Research reveals that for customers who must wait for services, unoccupied time feels longer than occupied
time. This finding implies that
A. Service providers should give customers something to do or to distract them while waiting.
B. Service providers should persuade customers gossip with each other while waiting.
C. Service providers should inform customers the reasons why they must wait.
D. Service providers should promote their services as premium so that customers feel their wait worthwhile.
