Kizspy | Question: 10
(Choose 1 answer)
FLEVERT LOW LOM
Which following suggestion could be applied to address or mitigate the delivery gap?
A. Educate management about what customers expect
B. Establish the right service products, processes, and standards based on customer needs and expectations
C. Tangibilize and communicate the service quality delivered
D. Ensure that the communication promises are realistic and correctly understood by customers
E. Ensure that performance meets standards
