Kizspy | Question: 23
(Choose 1 answer)
What is the difference between facilitating and enhancing supplementary services in the Flower of Service
model?
A. Facilitating services are required for service delivery or aid in the use of the core product, while enhancing
services add extra value and appeal for customers
B. Facilitating services add extra value and appeal for customers, while enhancing services are required for
service delivery or aid in the use of the core product
C. There is no difference between facilitating and enhancing services
D. Facilitating services are optional, while enhancing services are mandatory
