Kizspy | Question: 26
(Choose 1 answer)
Which one is an INCORRECT insight into creating a leading service organization?
A. A firm moves neither up nor down the performance ladder.
B. Organizations that are devoted to satisfying their current customers may miss important shifts in the
marketplace.
C. Companies defending their control of their competitive edge may have encouraged competitors to find
higher-performing alternatives.
D. Almost all companies want to be service leaders.
E. Organizations with a service-oriented culture may turn otherwise as a result of a merger or acquisition.
