Kizspy | Question: 28 (Choose 1 answer)
Sarah is responsible for purchasing a new computer system for her department. Given the significant financial investment, Sarah has decided to use the rational decision-making model. The first step occurred when Sarah's manager informed her that the old computer system was not able to accommodate the expected customer load. What is this step?
A. defining the problem
B. identifying the decision criteria
C. rating the alternatives
D. computing the optimal decision
