Kizspy | Question: 38
(Choose 1 answer)
Which of the following is not a problem with a balanced scorecard?
A. many companies approached the balanced scorecard bottom-up instead of top-down, by that they used all of their existing measures to populate the four cells instead of determining what they ought to be tracking given their strategic objectives.
B. too many metrics went into the balanced scorecard, making it very difficult for management to get an idea of what to prioritize.
C. populating the balanced scorecard on a regular basis quickly became quite a massive administrative exercise, with many units being asked to report on things when they didn't understand what the point of it was.
D. the dashboard combines internal and external measures, like the customer perspective
