Kizspy | Question: 11
(Choose 1 answer)
Jane has been working as a customer service representative at a call center for three years. To increase her
job satisfaction and motivation, her manager decides not only to expand the number of tasks she performs but
also to give her more control over how she schedules her calls and resolves customer issues. This new
approach allows Jane to have greater decision-making power and a broader variety of responsibilities. What
alternative to job specialization is Jane's manager using?
A. Job rotation
B. Job enlargement
C. Job enrichment
D. Job simplification
