(Choose 1 answer)
Which is the most appropriate business process automation technique(s) should be used to help understanding user requirements and follow the practice a picture is worth 1024 words? (select one)
A. Create trace matrices to map process steps to requirements
B. Adapt business processes to permit use of a COTS solution.
C. Create flowcharts, swimlane diagrams, activity diagrams, or use cases to show how users currently perform tasks and how they will perform them after automation.
D. Identify business rules that must be automated when processes they affect are automated.
