Question: 20
(Choose 1 answer)
How can businesses use the concept of "embracing" digital technology to enhance their customer experience?
A. By completely eliminating physical stores and focusing on online sales.
B. By integrating digital tools into traditional business processes to streamline operations.
C. By ignoring the latest digital trends and sticking to traditional methods.
D. By overinvesting in digital marketing campaigns and neglecting customer service.
