Kizspy | Question: 22
(Choose 1 answer)
is now essential because it involves a change from an operations- centred to a customer-targeted
activity. As the move towards a global economy quickens, so customers demand quality in terms of their
relationships with sellers, with increased emphasis being placed on reliability, durability, ease of use and
after-sales service.
A. Customer-focused quality
B. Customer customization
C. Customer value
D. High quality product
