Question: 26
(Choose 1 answer)
In 2018, the Flamingo Dai Lai Resort, a high-end resort located near Hanoi, faced a public relations crisis
when it was accused of mistreating its employees and violating labor rights. Several former employees came
forward with allegations of long working hours, low wages, poor living conditions, and abusive treatment by
management.
Concerned individuals, including former employees, labor activists, and social media influencers, took up the
cause and started sharing the stories of the affected workers on social media platforms. They created
dedicated Facebook pages, organized online campaigns, and shared photos, videos, and testimonials to raise
awareness about the alleged mistreatment and gather public support.
Their efforts gained traction and quickly garnered attention from the wider public. People expressed outrage
over the reported labor rights violations and began boycotting the Flamingo Dai Lai Resort. The concerned
individuals also engaged with traditional media outlets, granting interviews and providing evidence further
amplify the issue.
As public sentiment turned against the resort, the management was forced to respond. They issued public
statements, promising to investigate the allegations, improve working conditions, and ensure fair treatment for
their employees. Additionally, they reached out to the concerned individuals to address their concerns and
discuss potential solutions. Through their activism and effective use of social media, they were able to amplify
the voices of the affected workers, mobilize public support, and prompt the resort management to address the
labor rights issues, ultimately leading to positive changes within the organization and raising awareness about
labor rights in the hospitality industry.
The case of the Flamingo Dai Lai Resort controversy demonstrates which of the nature of public opinion?
A. Public opinion is a unified and consistent entity, representing the views of the majority of the population.
B. Public opinion is influenced primarily by vocal segments of society who actively participate in shaping it.
C. Public opinion is formed by a small but influential number of concerned individuals who represent the
attitude of the public.
D. Public opinion is predetermined by self-interest and is resistant to change.
