Kizspy | Question: 27
(Choose 1 answer)
Three important trends will drive further changes in the online travel industry, EXCEPT:
A. online travel agencies offer almost all the same services delivered by conventional travel agencies
B. online travel agents may try to differentiate themselves by providing superior customer-service
C. they provide easy search capabilities
D. online travel companies are likely to use social media tools to provide content to travelers and would-be
travelers
