Question: 35
(Choose 2 answers)
How can
Select two.
à business analyst effectively translate the voice of the customer into specific model components?
A. By focusing exclusively on the nouns mentioned by customers, as they represent the most critical
elements.
B. By identifying keywords such as nouns, verbs, and conditional statements that can be mapped to
corresponding analysis model components.
C. By using a predetermined set of model components without considering the specific word choices of the
customer.
D. By mapping verbs mentioned by customers to processes, activities, and use cases in the analysis models.
