Kizspy | Question: 48
(Choose 1 answer)
Which of the following is NOT true about a customer complaining behavior?
A. People in higher socio-economic levels are less likely to complain than those in lower levels.
B. Many customers feel that complaining is unpleasant and fear confrontation.
C. The majority of complaints are made at the place where the service was received.
D. On average, only 5%-10% of customers who have been unhappy with a service actually complain.
E. Some customers complain to release their anger and frustration.
