Answer (Choose 1 answer)
Which is NOT a goal when delivering negative news, in person or in written form?
A. Be clear and concise in order not to require additional clarification.
B. Get straight to the point and keep it short.
C. Maintain trust and respect for the business or organization and for the receiver.
D. Help the receiver understand and accept the news.
vant fini
35/50 - CAP
