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CÂU HỎI 42 (SINGLECHOICE)
Which of the following is NOT a goal when delivering negative news?
OOOO
Take full responsibility or make an inaccurate admission of fault or liability.
Help the recipient understand and come to terms with the news.
Preserve trust and respect between the organization and the recipient.
Communicate clearly and concisely to minimize the need for further clarification.
* Đánh dấu
