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CÂU HỎI 8 (SINGLECHOICE)
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What is the purpose of a 'buffer' in a negative news message?
A neutral or positive statement that completely hides the negative news.
A firm statement that highlights the negative news.
A neutral or positive introduction that helps reduce the shock of the news.
A sentimental approach to evoke sympathy.
An unrelated message to distract from the bad news
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Ủy Đánh dấu
