Thời gian còn lại
57m: 51s
33
6
3
17
13
18
111
41
38
43
32
37
28
40
24
27
7
15
50
47
21
25
CÂU HỎI 28 (SINGLECHOICE)
What are the key components of a negative news message?
O O O O
Grievance, justification, proposal, summary
None of the above
Introduction, direct statement, apology, conclusion
Cushion, explanation, bad news, redirection
Ly Đánh dấu.
