Thời gian còn lại
54m: 51s
33
13
43
16
18
3
17
11
41
38
37
32
28
40
40
27
7
15
50
47
21
21
25
CÂU HỎI 42 (SINGLECHOICE)
Which of the following is NOT a goal when delivering negative news?
O O O O
Help the recipient understand and come to terms with the news.
Communicate clearly and concisely to minimize the need for further clarification.
Take full responsibility or make an inaccurate admission of fault or liability.
Preserve trust and respect between the organization and the recipient.
Ít Đánh dấu
