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SECTION 1 (Questions 1-1)
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Practical Exam Description - Page01
(Đề thi thực hành trên EOS)
Highland Coffee (HLC) is one of the big companies operating in the F&B sector. The company has a chain of franchised coffee shops selling foods and beverages - coffee and tea. The company is facing many problems in managing the coffee shop chain, such as not being able to get updated sales figures, the amount of raw materials left in each shop... regularly. To solve these problems,the company's CEO decided to build a new software system called Coffee Shop Management (CSM) system. CSM needs to provide features to support the following main user groups:
1. Coffee shop owners should have ability to
• View reports on revenue, expenses, profits
Track work performance, timekeeping, and payroll.
• Check inventory, low-stock warnings.
Build loyalty programs, view customer feedback.
Create and manage promotions and discounts.
Track orders and reservations.
2. Coffee shop managers should have ability to Track and process orders.
• Arrange shifts, track performance.
Import/export raw materials, track raw material inventory.
View daily, weekly, and monthly revenue reports.
Resolve customer issues and feedback.
3. Waiters should have ability to
Receive and process orders from customers.
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