Paper
• Resolve customer issues and feedback.
3. Waiters should have ability to
Receive and process orders from customers.
• Register working hours, check work schedules.
• Save special requests from customers.
• Support customers to participate in the loyalty program.
4. Cashiers should have ability to
• Manage payment transactions.
• Confirm orders and payments.
• Check and report cash status at the cash register.
• Register working hours, check work schedules.
6. Customers should have ability to
• Order coffee via the app or website.
• Reserve seats before coming to the shop.
• Participate and track bonus points, promotions.
• Send feedback and reviews about the shop's services and products.
7. HLC's Board of Directors should have ability to
• View sales reports, costs, current raw material quantities at stores, and required quantities
for the next week and month
Reports evaluating sales prospects for each type of coffee and beverage
• Reports on customer feedback on service and beverage quality
In addition to the above requirements, the system should allows users to log in with the customer and company email account on the Gmail platform. The system should make sure that only
authorized users can access, have good performance, be easy to use and must meet local cultural
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