2ill Blank question 1/3:
READING PASSAGE 1
Read the passage carefully and answer the questions below.
There are several ways a company can be innovative with their products and services. Today we will look at four of them.
[1] When we think of innovation, we often think of new technologies. While they might be impressive, we should not use new technologies just because they are available. It is important to consider how the technology can improve our product or service and make a difference to our customer. Companies that produce cars, toiletries, household appliances, etc. often have a large research and development department to work on making their products better.
[2] By listening to customer feedbacks, we can get their opinions on how we are doing and find out
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