2
Match the following ideas [A-D] to the numbered paragraphs [1-4].
Write the LETTER ONLY.
A.Responding to customer expectations by changing what is on offer.
B.Carefully choosing an efficient technology over the one that's just appealing.
C. Offer other ways to serve the customer.
D. Suggesting a new product or service to reach new customers.
Paragraph 1
Paragraph 2
Paragraph 3
Paragraph 4
Questions 5 & 6:
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