(Choose 1 answer)
PFPT Software is a large outsourcing company in Vietnam. They develop various kinds of software for various customers. After the product goes live, a customer support ticket system will handle customer feedback. When a customer raises a ticket, the supporter will assign it to the relevant team to analyze and develop or fix it. The solution must be tested by the QA team before integrating it into the software. Each team has many team members, and they work 24/7 to give the best support to customers. Of course, they have to split shifts to do this. Then, when everything is done, the development team will resolve the ticket and the customer will be notified about that. Which of below statement is correct?
A. Open, assigned, worked, in progress, resolved, tested, closed are valid state of tiket
B. BoD (board of directors), QA team, customer and Development team are actors in the scenario
C. QA team, customer and Development team are actors in the scenario
D. Only supporter can assign a ticket to other
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